Timely excellent service is what our company is all about. We value you as a client and realize
that your satisfaction is crucial to earning your future business and your referrals. An important
part of establishing long-term relationships with our clients begins with good communications,
so please allow us to explain some special circumstances of doing business in the green industry.
Plants are living and require maintenance and care to a varying degree. Once your landscape is
installed you will have the responsibility for caring for your plants. Maintaining your new
landscape is not difficult. When your project is completed, we will give you general plant care
guidelines and program your irrigation controller. Simply refer to our tips and if you have any
questions please call. We also routinely check properties after the landscape is installed and will
advise you if we notice any irregularities. Should you start noticing plant decline such as wilting,
leaf drop, discoloration, insect infestation, etc, call us immediately. This allows us to quickly
determine possible causes of plant stress and recommend solutions.
If you wish to keep your landscape looking its best and do not have time or knowledge to
devote to plant care, please consider one of our professional landscape maintenance programs.
Our programs are custom-designed to meet the needs and preferences of each client.
Occasionally plants will not survive the process of transplanting. We will gladly replace them at
no charge. Plant materials that fail will be replaced as soon as they become available and as
quickly as our schedule permits. Within the following schedule, we guarantee to replace, once,
any plant installed by Rollin’s Landscape Company that fails to grow. One year limited warranty
is provided for all plants. Reasonable growing conditions must be maintained as provision of
the warranty, including automated irrigation, insect and disease control, and shelter from
unreasonable damage by pets or pedestrians.
What is not included in our warranty
Vandalism or acts of God including hail, ice storms, early and late season severe freezes,
damaging winds, etc.
Plants not watered by an automated irrigation system
Plants that are damaged or die as a result of insect infestation or disease unless covered
under the maintenance contract. (If insect infestation or disease is diagnosed, we can
apply controls for a reasonable fee.)
Plants that die as a result of improper cultural practices such as over or under watering,
improper fertilizing, damage from chemical applications, etc.
Plants that are transplanted.
Rollin’s Landscape Forever Guarantee
New landscapes (plant materials only) are guaranteed up to forever when maintained
continuously by Rollin’s Landscape Company under one or our professional
maintenance programs. The forever guarantee is subject to exclusions as outlined in our
All components of your irrigation system are warranted for one year. Acts of God,
improper use, or vandalism are not covered by this warranty.
Lighting and Water Features
All materials are warranted for one year. This excludes acts of God, improper use or
neglect, and vandalism. Call us if you have questions about the care or maintenance of
your lighting or pond equipment.
Placement is also how you get balance and sequence in the landscape. Our knowledge of the different plants and cultivars will help you get an attractive landscape that you can enjoy for years to come.